Privacy Policy
This Privacy Policy explains how Sparkle Clean processes personal data in connection with its website, inquiries, bookings, and cleaning services in جدة and the surrounding service area.
Contact Information
Data We Collect
We may collect contact details, property and access information, service preferences, appointment details, payment-related records, and any photos or notes you choose to provide for scope review. We may also collect limited technical data such as device, browser, and usage information when you use the website.
How We Collect Data
We receive data directly from you when you submit an inquiry, request a quote, book a visit, or communicate with us. We also collect information from forms, appointment coordination, payment handling, and basic website analytics or similar technical tools that record how the site is used.
Cookie Types
The website may use essential cookies to support core functions, preference cookies to remember selected settings, and analytics cookies to understand general site use. Cookies may be session-based or persistent depending on their purpose.
Cookie Controls
You may control or delete cookies through your browser settings and, where available, through site prompts or preference tools. Blocking certain cookies may reduce the functionality of booking, form submission, or preference retention.
How We Use Data
We use personal data to respond to inquiries, prepare quotes, confirm property scope and access, schedule appointments, carry out cleaning visits, manage handover coordination, process payments, maintain records, improve website performance, and meet legal or administrative obligations.
Service Providers
We may share personal data with payment processors, website and hosting providers, communication tools, scheduling systems, and other operational vendors that help us run the business. These parties are expected to use the data only for the services they provide to us and to protect it appropriately.
Legal Disclosures
We may disclose personal data to public authorities, courts, or other parties when required to comply with legal obligations, respond to lawful requests, protect our rights, or address fraud, security, or similar concerns.
Your Rights
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. You may also object to some uses where the law gives you that right.
How to Make a Request
To make a privacy request, provide enough information for us to identify the relevant record and describe the action you want us to take. We may ask for additional details before responding, especially where the request concerns booking records, property information, or payment-related entries.
Data Retention
Personal data is retained for the period needed to handle inquiries, manage bookings, complete services, maintain business records, and meet legal or accounting obligations. When data is no longer required, we delete it or de-identify it where practical.
Changes to This Policy
If we make material changes, we may update the notice text and, where appropriate, provide a visible notice on the website or through another reasonable communication method. The revised version applies from the stated effective date.